I ordered a wreath for my door in December of 2017. The website page never showed a cord, and I thought I was purchasing a wreath with battery operated lights. I mean who wants a plug running up their door? When I got it, It had a regular plug. I had always heard good things about this company and how artificial foliage was their specialty so I didn't think I would have a hard time exchanging it for the correct one. Then disaster hits and I had to have emergency neck surgery so it sat by my front door until today. I call them and even offer to pay the return shipping to get what I need for next year. Only to hear from them that I called 30 days too late and they don't even have the item. What? I thought this company was a stable, year round company. I asked for a supervisor and was told since it was OFF Season, no one else was available. What a crock. They acted like one of these fly-by-night companies that only open at Christmas. I will always buy from a local store now, with REAL products, and with real people who have a heart.