Have been a customer of Netfirms for several years. Have watched their performance deteriorate over the years. Recently my website disappeared from the web. Called technical support many times. Each time I got a different answer; none of which helped the situation. Finally, a tech told me to get a court order to make them help. So much for customer support. Why would I ever do business with them again? It is sad when a company views its customers as an inconvenience. They could have been proactive but instead relied on giving me bad advice always followed by "wait 24 hours for the changes to take effect." Never once did they attempt to work with me to solve the problem, rather it was always call back later. Of course, calling back later never helped.