We visited costa coffee shop Springfield's Spalding on Saturday 4/9/21 around 3pm we purchase 2drinks and a insulated coffee cup for £12.00 while we were drinking our coffee my husband said he would like another cup he picked the one off the shelf priced at £5.00 when I went to pay for it the young lady serving said it was £7.00 she ask a gentleman for help I think this was manager when we both went to the shelf the label clearly said £5.00 and it was describing the product correctly the man said it had gone up in price I work in retail and I know I should have been able to have it for what it said on label the man said he couldn't do this I don't think this is right it's not my fault it was your error I don't think this is the way to treat your customers don't think I will be using your coffee shop again Mrs S maltby