6 Jun, 2019 → by ClaimboUser749231
Worth experience ever

1

We visited Melia Caribe tropical in Punta cana in December of 2017. My 12 year old son was playing volleyball in the adult section of the resort and he was not aware that he wasnt supposed to be there. An officer approached him and told him to leave and was very agressive. He was screaming at my child and threatening a child. There were multiple witnesses on the beach who also got involved because the officer was being very aggressive and my son was obviously scared. We got involved and went to the club melia office to complain. They were not helpful at all they did not care that my child was harrassed and this same officer was present at the office and was smiling and laughing at us saying that nobody cares. I took down the name of the officer (DILSON ALMONTE) Then we went to our rooms and late at night multiple officers knocked on our room door and told us that we have 10 minutes to get our stuff and leave the hotel which we payed for in full. They knew that we would have nowhere to go AND WERE STILL KICKING US OUT ONTO THE STREETS OF PUNTA CANA WITH NOWHERE TO GO. I had my wife, 3 children and my wife's elderly parents with me. We spoke to MULTIPLE MANAGERS to explain what was happening and they all told us that there is nothing they can do because the officer who harassed my son wanted us out. We told club melia to call the police and they refused to do it. My children were in distress, we were all scared that they were throwing us out we had nowhere to go. All for NOTHING. WE DID NOTHING WRONG. The situation was so bad that we called the American embassy in the Dominican Republic to rescue us from this nightmare. They said they would try to reach the resort and solve the problem. Then a few other customers staying at the resort who were witnesses at the beach came to our rescue and also started to argue with the managers and supporting us. We had attracted a big crowd of people staying at the resort supporting us because they saw how everyone working at this hotel was OUT OF CONTROL. Because we had so much support, one of the main managers got scared and said we can stay. Part 2 of this horrifying trip. A few days later the main building of the hotel caught on fire. A HUGE FIRE WAS ERUPTING AND SPREADING THROUGH THE WHOLE RESORT. There was chaos all around. It was 11pm in the night and people were waking up in their rooms seeing the fire and running away from the resort in pajamas and slippers. FOR 2 HOURS THIS FIRE WAS BURNING AND THERE WAS NO FIREFIGHTERS OR HELP FROM ANY STAFF. Thankfully we were still awake and saw the fire. Most of the people in the resort were asleep and NOBODY EVEN WOKE THEM UP TO ESCAPE AND EVACUATE THE RESORT. I HAVE NEVER IN MY LIFE EXPERIENCED SUCH A SCARY SITUATION. The fire kept spreading and getting bigger yet there wereno firefighters. All the OFFICERS WORKING AT THE RESORT DID NOT HELP ANYONE. THEY GOT ON THEIR MOTORCYCLES AND DROVE AWAY FROM THE RESORT. I took my family an ran away from the resort because the fire was spreading and getting close to our room. We took a cab to a different resort 20 mins away and 1500 dollars to stay at a different hotel for the night. It was the craziest experience in my life. This company is NOT SAFE!!!!!!. They do not even have an emergency plan in place for something like a fire. The officer who harassed my son and my entire family got no punishment for what he did. My entire family has been in emotional distress from this trip and MY KIDS ARE AFRAID TO RETURN TO MELIA! This entire company acted unprofessionally, criminally, and completely out of control. I want a full refund of my membership that I paid 41,000 dollars for because my children are emotionally distressed and do not want to return to melia ever again. I am willing to take legal action against Melia. Besides that, I do not want to go to any resort that does not have a safety plan in place in case of emergencies such as fires. This is unprofessional and criminal behavior on behalf of all employees, managers, and officers at Melia.
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