1 Jan, 2018 → by ClaimboUser119587
worst shopping experience and service!!!

1

Coricraft has the most beautiful furniture, but the worst service and I would most definitely not recommend them!!! We purchased couches and a glass coffee table from them last year. As i wanted to move the coffee table literally 1cm the entire table burst into pieces (this by the way is our second glass table as they one they initially delivered was damaged). Not only cutting my hands (Coricraft did not offer to pay for any medical bills and they were aware of the injury), but bedazzled our couches with small glass pieces that we could not remove. After hours of cleaning the house and numerous back and fort emails and telephone conversations, they finally agreed to replace the table. They initially did not want to replace the couches and mentioned they could get the glass out. After their vacuum process the fabric was damaged and then only after we picked it up, they agreed to new couches. Every time the couches or table had to be replaced my husband had to take from his personal leave at work to be at home. This is a total of 5 days leave so far!!! Coricraft does not give you an estimated time they will deliver, they only call and say they are in front of your gate. In the meantime we purchased barstools. This had to be delivered with the new couches in order for my husband not to put in more leave days. The chairs were paid for on 6 Aug 2018 and when it was delivered with the new couches on 29 Sept, it was incorrectly manufactured of course!! We were told to be at home between 9am and 11am ending up cancelling our plans as they truck only arrived at 12:30 after I had to follow up as they do not inform you. I stressed the fact numerous times that I urgently needed the chairs and waited long enough for them, I can only give them a week and would need it by 6 Oct latest. They made promises on the phone and in writing that it will be delivered first thing Saturday morning. Friday afternoon 5 Oct, we receive a call that delivery was moved to Tuesday 9 Oct. We have now waited more than 2 months for the chairs!!! My husband had to take lave AGAIN from work and the only compensation after all the back and forth and drama and leave days and everything that goes along with it... is a R500 in store voucher??? This is absolutely ridiculous!!! If this was Mr price, I would have been satisfied, but Coricraft is expensive and the only thing I can almost buy in the store for R500 is a pillow. The only response we are getting from their management is apologies for the inconvenience. IF YOU WANT A NICE SHOPPING EXPERIENCE OVERALL REGARDING FURNITURE... CORICRAFT IS DEFINITELY NOT THE PLACE TO SHOP!
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