19 Sep, 2019 → by ClaimboUser678966
Worst service I’ve ever seen.

1

Update by user Oct 21, 2019 House was finally delivered and they have not even scheduled a finish contractor to put the 2 halves together inside, Sheetrock, check appliances, carpet, flooring on the marriage line. it’s been on the foundation 2 weeks. Bad thing about it is that it is at 7600 ft elevation in the mountains. Snowed 12 inches. They won’t give us answers, won’t take or return calls from text etc. they have an app that is virtually worthless. They use it to do nothin but push things back and won’t answer questions or commit to any problem solving. We are on our 5th request to fix the foundation. Been 2 weeks. Worst customer service I have ever seen. On scale of 0-100 I’d give them a 5. I have more customer service in my little toe than they have in their whole office. I would recommend that anyone who thinks of doing business with Factory homes outlet, think again. Call Clayton Homes. Call the factory where you would like to order a home from and find out what stores do a good job. These guys just collect a check a screw the customer. It’s not fair to anyone to be treated so badly. The Logan office of Utah is the *** Original review posted by user Sep 19, 2019 Nothing but problems and delays from getting plans on the house to receiving all the pertinent information for the permit to getting the engineering done. FHO does not respond to voicemails or contact. They are too busy trying to get someone else’s money I guess. They were about as responsive as you could ever dream of until the day we wired them money for our home. Very frustrating relationship. I recommend that you don’t create a relationship with these folks.
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