26 Dec, 2018 → by ClaimboUser336866
Worst service ever. TERRIBLE, SLOW, AND UNRELIABLE Poor quality service.
After purchasing their 50 Mbps plan, I average download speeds of around 5 to 15 Mbps. There service is very unstable. I've had customer service out half a dozen times working on it and trying to get better service, but they eventually give up with little to no increase in service experience. From what I understand, they run as many customers as possible through as few dishes as possible, causing every user to experience slow speeds. While we have internet, it's not what I pay for. They should be charging me for 10 mbs instead of 50. The only reason why i'm on the 50 mbs, is because they told me it would be better, fast, and more reliable. SO UN-TRUE ITS TERRIBLE, SLOW. AND UNRELIABLE. Worst speed and quality of Internet services.