I have booked my travel with flixbus for 13 sep from Paris to Nice with my family. I reached station on time at 7.30 PM. Got a mesaage saying bus is delayed for 1 hour initially and exteneded delay to 3 hours. Around 11 PM i got message saying bus is cancelled and asked to contact customer service but it was not working and no agents from flixbus were there to assist. I had to cancel my accommodation at destination as bus was cancelled and they did not make alternate arrangement after the cancellation. I was charged 100 euro from the hotel. I returned back to home at mid night after waiting for 3 hours with my wife and children. My entire tour was upset due to this. I have contacted the customer service next day. They asked me to submit all the expenses. I submitted expneses but they refused to pay the loss incurred for cancelling accommodation. I made multiple calls to Customer care and they says send email to finance department but finance department never responds. Worst experience I had.