18 Oct, 2019 → by ClaimboUser794112
Worst restaurant experience I ever had

3

My family and I have been going to the bonefish grill in winter garden Florida for years. Service has always been exceptional except for this last visit. We had guests in town and we went to the happy hour to have cocktails, appetizers, and dinner. The waitress made my family and I feel invisible. Hardly ever checked on us to the point I had to ask another server for a manager that really did nothing about the situation but pat me on the shoulder and said sorry. The food that night was also under cooked and the new waiter never asked was your meal prepared to your liking. After complaining to the manager about our original concern it felt all eyes from the staff was on us as we did something wrong. Clueless to what that was. Long story short we did not finish our dinner. Paid the bill and left. I don’t think we would ever go back to this location and neither our local family and friends for this issue. I’m am not one to complain but I need to let corporate know how awful our experience was.
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