They are the only place for service = monopoly. Bills outrageous. Wait, what bill, they don’t send you one. Just junk mail to purchase gas on contracted price via some 3rd party or buy appliance insurance. Disconnect services on Friday. Call customer service pay huge fees. Reconnect by end of next business day (Monday). Is ....your correct phone number? Yes, why are you going to call me about valid service issues. No, so that we have it on record to ensure that we can direct your call. Power out due to storm or lines down? 3 days - 2 weeks to get back on. Wanna go somewhere else for services? To bad the other local company cannot provide service due to......MONOPOLY!!