This company is absurd. Someone sent me money using popmoney. Horribly glitchy mobile application. Spent over an hour on hold, as they immediately put my new account on "hold" for some reason. Finally, upon getting through, the representative couldn't solve the problem, told me I had to use a laptop rather than mobile device to change my primary email address and proceeded to tell me it was my fault as there was an error with my email, and she didn't know how to solve it. What?!!! I am so furious &;;;;;;;;;; frustrated. Never a problem with paypal, venmo, etc -- this is the lowest grade company. The sender of the money can't cancel this transaction now either. Grrrrr!!! Now I am on hold for a second time, as there is no other option so resolve this issue online. Edit: - another hour wasted sitting on hold talking to Bonnie. She can't solve my problem, just told me to "wait" and when I asked to speak to a manager, she tells me sure, but I will have to be able to hold for a while because it is LUNCH TIME! Can this experience get any worse? Popmoney is horrendous. I have filed a complaint with the bank that offers this service as well.