Worst customer service experience of my life. they scratched my $300 watch - when it was in for warranty repair, only had it 5 weeks - and they will not replace it or refund my money. technically i have owned this watch for 20 weeks. it has been in their possession for 15 of the 20 weeks. i regret that i was traveling and could not send it back for full refund as soon as i noticed it was defective. i missed the refund date by 10 days. customer hung up on me, called me "stupid" and that it is okay for a "used" watch to have scratches. i didn't go rock climbing with this thing. give me a break. this place only cares about getting you to give them $$. they don't want a customer, they want $$. WILL NOT RECOMMEND.