11 Mar, 2019 → by ClaimboUser308987
Worst customer service Emily D
2
After requesting information for the last few days on a Ford Escape with no result I finally spoke with Emily D. The first 10 minutes after being on the phone I felt like I was just another car deal. So I called back to request to know why the manager I just spoke with couldn't deal with pricing? He said I'll have a manager call you back shortly which turned out to be Emily D again. She requested to know why I just called and I said to request to know why I managers can not give pricing .. after going back and forth with a nasty attitude (which she gladly admitted to have) and kept asking what can she help me with after I kept telling her what I needed, I finally said at this point I don't feel like this is going to go well you have a nasty attitude which you said you probably won't lose so who's your boss? At this point I just want the car and to leave this in the past, she laughed and said luckily I won't be dealing with you. I was so calm and relaxed during this phone call even though I honestly wanted to lose it. I've been in the car business for over 10 years and have never experienced a sales manager nor a sales person talking to a customer like this. We are a 2 hr drive so all I wanted to know was a few questions regarding the title, miles, condition, and to know an out the door price. Period.