I ordered a heating unit from Alpine. When it got here the unit was damaged they told me I had to file a claim with the carrier. I filed a claim with the carrier and they said it was only worth $207. When I had paid over 800 for the unit I called Alpine the lady in the customer service was completely rude told me that I must have done the damage and they inspect everything before it sent out. When I explained to her everything and told her take a look at the pictures she finally said she could send me return instructions on how to return it told me they had been sent to my email and then hung up. No thank you have a good day thank you for doing business with alpine nothing just hung up the worst customer service I have ever had to deal with in my 35 years on this Earth. Never again will I go through them and never will I recommend them to anyone I know or even anyone I hate. Worst company ever.