20 Aug, 2019 → by ClaimboUser46441
worst communication and customs clearance service ever!!!

2

I usually use DHL to get my products into South Africa and never had any problems at all! Now, my new supplier chose TNT to deliver to SA and I end up with loads of problems - hotline extremely unfriendly and does not understand easily, everything has to be explained several times, they used wrong email address and then phoned a wrong cell number with the result of heavy delays. They do not answer to my emails - and you have to write to them several times and beg them to please answer. The hotline is available but when they put you through to the responsible person NOBODY picks up the phone. And I am now still waiting for my goods and response by TNT. I can only recommend to pay the higher fees of DHL or any more professional courier service instead of shipping with TNT - I will NEVER use this company again.
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