made reservation online which was fine. the place they sub-contracted called me 5 minutes before the scheduled pickup time to tell me they didn't have the car for me and doing nothing for me. not to mention i had almost an hour drive to get there. somehow i found carrentals.com phone number and spoke with a human but only to be told they couldn't and wouldn't do a lick to fix their fault. and oh, they were supposed to, and promised me, reimburse $36 i pre-paid for the collision coverage, but i haven't seen it after a month. what a joke these people are.