I got hit by one of their "insured" April 11, 2012. I just bought my car the last week of february. This guy tore a CHUNK out of my car trying to turn left in the friggen RIGHT lane. At the scene, he told police it was hit fault & was ticketed. now almost a full month later, my car is STILL sitting in my garage. I'm livid that I have to call and call & never get through to an "adjuster". Now they're claiming their insured had a different statement than I had & they're waiting for the police report. A bunch of bs if you ask me. Even the appraiser saw that he hit me twice. These people are gonna be catching suites against them left and right. Moral of the story is, I want my effing car fixed & wished that these fools would speed things up.