19 Aug, 2018 → by ClaimboUser106384
Worst AC Company you can hire

1

I hired them on Sat. August 18. The technician showed up around 1:00 Pm he looks like a young unexperienced guy. He asked to do the inside unit first I showed him and asked him if he need me to move my van outside the garage but he said no. First he could get the filter out and asked me to help him. Then he removed the cover and put it against the wall but it fall and scratched my new van, he apologized but I wasn't happy. I then removed the van out. He started to measure stuff for inside unit and keep calling his colleagues for help. I told him that I called my electric company and they asked me to do a breaker test where basically and measure the Kilo watts when the AC unit is ON for one hour and then measure again when it is OFF and find the difference. I told him that I found it consumes three times kilo watts with the AC ON but he simply said I don't know about the kilo watts thing. Finally he did measurements for the outer unit and said the TXV valve reading is fluctuating and he has to call again for help about that. He then said we need to add the Freon seems less than it should be but he apologized because he is not carrying R 22 in his truck. I was totally unhappy with that. I then asked him to clean the coils and he just brought small hose and started cleaning with water. I told him I thought you should use a coil liquid cleaner but he said that is how we do it. Finally he charged me the 69$ even though he didn't do anything and kept apologizing while processing my payment. I told him the company should discount or waive the fee in the this case. I called the company after he left and told them my bad experience but the guy seems like he didn't really care. This is my honest experience with this company. DO NOT EVER HIRE THEM, YOU WILL LOSE YOUR MONEY AND NOT GET ANY THING. If there is less than one star I will give it to them. The technician name is Charles.
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