Ok, lets all calm down. So as you said the bearing shop broke the bearings while pressing them in - we are not sure why that makes you believe the bearings were "defective" - surely the shop would love you to believe that, but we can assure you, this is not the case. In all the years we have been selling bearings we have never seen a "defective" bearing - "defective" being when someone breaks them pressing them in. You need to have your shop pay for the items they broke. We understand you are upset, but that doesn't justify you calling our customer service "poor" - we did not break your bearings, we cannot control your shop, we do not know what they did with them. Finally, you ordered a lot of bearings, it would be helpful if you at least let us know which bearing your shop claims was "defective". The simpler (and probably true) explanation is your shop made a mistake and broke a bearing which happens sometimes pressing them in wrong. On Tue, May 21, 2019 at 12:08 PM wrote: ive called your number 2 times. lady I spoke with ask me to repeat everything 5 times still not good enough. then I ask for supervisor got told to hang up callback Finally got thru lady told me she was supervisor and phone rep. I have some defective bearings that I just recved from you I need to know how to return to you. They broke when being pressed on by dealers shop. very poor customer service. I can understand if u r having phoen issues but she heard me ask for a supervisor and had no issues but when talking about issues she couldn't hear me any longer