2 Aug, 2019 → by ClaimboUser45685
Working with hospital to keep bill same despite discrepancies.

1

Coworkers drove me to Baylor Medical Center Waxahachie Emergency after feeling sick. I informed the check in staff that I had headache, slight shortness of breath, and wanted to get checked out. They asked if I had arm pain. I said it was sore from hitting it against a door the previous day but fine. They sent me to an available room immediately. The nurse came in to get symptoms. I provided them while lucid, awake, and not in pain and feeling a bit better. All was well until he asked my medical history. I informed him that I had a heart event in 2006 but didn’t think that was the issue. I told him my blood pressure was just high (Now known being due to the Alleve). He left and came back with nurses and the doctor. I reiterated the symptoms and not in pain. The doctor said she wanted to make sure it wasn’t heart related and I told her I didn’t think it was and had no chest pain. She suggested a blood test, EKG, and chest Xray which I reluctantly agreed to. I received these three services (I thought) along with an I.V. After drawing the blood then running the EKG and chest Xray and blood pressure check, the nurse came back with everything was normal. I was told that the diagnosis was mild chest pain. I responded that I did not have chest pain. I was dismissed shortly after his consultation, less than an hour after coming into the emergency room. The bill was received a few weeks later and I was shocked by the number of labs conducted, the rate of the emergency room visit, the coding of the visit (life threatening), and the inclusion of an oxygen charge that was not done. I contacted Blue Cross and was told to contact the hospital. I did so and was told there would be an audit. I have initiated contact with Hospital Billing monthly to resolve the issue. After my repeated inquiries, Baylor responded 6/5 that the bill has been updated to remove the oxygen charge and was resubmitted 5/31 to Blue Cross. Blue cross said all charges were needed. Then removed the oxygen item $460 but scaled up the other patient responsibility amounts accordingly so that THE RESULTING $2400 BILL DUE BY THE CUSTOMER WAS EXACTLY THE SAME!!! Even though I was told by a manager when calling in that they have contracts with the hospital on what is due patient based on visit and care, this is irresponsible and fraudulent. Watch you bills carefully...
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