Purchased this printer in January at the same time my colleague purchased his. Within the first 2 months, his got a bogus error code and would not refresh. He called Epson and was on the phone with representatives for more than an hour. In the end, Epson sent him a REFURBISHED machine and he had to put down a deposit on it and send the broken unit back to release the hold on the credit card. It is beyond me how Epson thinks it is fair, professional or good customer service to replace a new machine with a refurbished one in exchange for the broken machine which is still under warranty. But the plot thickens: My machine broke 7 months into it's tenure as my printer. Same story. Refurbished to replace my new machine that was under warranty, in exchange for the broken machine ("hardware issue.") Called Epson and was disconnected after explaining my whole problem. So, after and hour + of holding, explaining and getting disconnected (insert holding and explaining again) it was determined that they could not process the replacement request because their server was being updated. Could I call back in an hour? No! I had already spent an hour with them by this time and didn't have another one to offer them in my work day. Called back another day and they sent my refurbished machine. (Update: my colleagues has started to make a groaning sort of noise so we shall see if it even makes it to the end of the warranty. I have my doubts.) Never buying Epson again. This whole cycle feels a little like a scam.