1 Jan, 2018 → by ClaimboUser149948
Wont return my $600 or effectively respond
*SOLVED

1

I placed an order on September 7, 2013 for a Whitehaus faucet that cost $591.75. I completed the order and the money was drawn from my account. I never received the faucet and on October 2, 2013, nearly an entire month later... I emailed customer service and told them that I never received my item and so I ordered the same item from a different location (which I received right away) and that I wanted a refund on my faucet that I had not yet received. I was met with an email from them after that that said the item was back ordered and their apologies for not making me aware. I then received a second email that same day saying that my order was scheduled to ship the next day on Oct 3rd. (Obviously someone did not process my order and once I emailed them, they completed my 30 day old order) ... but anyways, I had already asked for a refund and told them I purchased and installed the product from elsewhere... so obviously I dont want them sending me one. So now 7 days after that... this unwanted faucet shows up at my house. In which I have to take back to UPS and pay money to have it sent back to them. Now Im out well over $600.00. I called and told them to expect this unwanted faucet back and that I wanted my refund. The person on the phone told me he needed to speak to his manager and he would get back to me. I have called them numerous times over the months and can never get a hold of anyone as they are always celebrating Jewish holidays or are not in the office for some other excuse. They finally call me back well into 2014 and said that they still had not resolved my issue and were trying with the supervisor. Then they called two days after that and said that my request for a refund was denied because it was over 30 days since I ordered the item!!! This mystery item that I did not even want, and I received months too late. Now is been 9 months since this incident and I am still trying to get my money back.
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