Update by user Jul 15, 2019 Update July 14, 2019: Got better Business Bureau involved. Express Flooring fixed the lumps (caused by defective padding). They remounted living room railing to wall but refused to mount to the floor! Refused to install railing base the same way it was before they did the work (mounting tab hidden under carpet). Refused to fix carpet seam in master bedroom doorway. Repaired doorway seam poorly (crooked) to guest bedroom. Made no attempt to fix floor molding installers broke. Informed BBB of the above on about 7/3/19. Am still waiting for their response. Express Flooring is BBB-accredited, but I am doubting the BBB will be effective. Still recommend no one use Express Flooring. Original review posted by user Jun 10, 2019 Recommend no one use this company. Over-priced, poor quality carpet. Installers started late. Installers pulled up old carpet then had to wait 2 hours for the new carpet to arrive. Took two days to do a lining room, hallway and two stairs. Installers dis-mounted railing to sunken living room and did not re-mount. Carpet improperly installed in hallway (seams NOT under doors so can see two different colors)! Carpet has LUMPS! Reported all problems to company last month. Made several appointments to have them come out to look at the problems. They do not keep appointments (no-show). Now am getting a run-around. Been fighting them since the 6th of last month. Someone was supposed to fix the problems today (June 10), they are a no-show. Spoke with everyone in their customer support department: no one takes ownership of the problems. Service manager (Brett) avoiding me. Ask for supervisors, get dropped into voice mail. This company can not be trusted. Wish they would remove what they installed and give full refund. This company stinks.