9 Jan, 2019 → by ClaimboUser672685
WONT REPLACE A PLASTIC TUBE ON SOAP DISPENSOR

1

I have a part that keeps on breaking and moen has replaced it 3 times in the past with no issues. It broke again and I called them. They looked me up in there system and refused to send out another one free saying it was not under lifetime warranty. Well they said it was the last 3 times so why mot know ????? Spoke with a supervisor who also refused to send out part for totally free. This is a $10 part. It is the plastic tube that gets soap from the bottle to the dispenser.
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