8 Aug, 2019 → by ClaimboUser762722
Won’t honor offer and terrible customer service

1

I placed an order for $400 pair of boots. This was not a sale item; I paid full price. When I went onto the site, it said that I would receive free 2-day shipping, but when I received the order confirmation, it said that it was being shipped UPS. I immediately called Frye (this was within minutes of placing the order) and was told that there was nothing they could do to honor this offer. I then directed them to cancel the order, and they said they couldn't do that. I then sent an email to their customer service department who also refused to honor the 2-day shipping offer. WORST CUSTOMER SERVICE EVER. I will never buy products from them again.
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