I ordered several chairs from Seating Expert Co. The person (Diane) I worked with was great and helpful. The chair order was very quickly fulfilled, and I received the chairs quickly. They were completely wrapped in bubble wrap and very secure when I opened up the shipment. I could not be more please. The chairs were exactly as ordered, were very well constructed, and were very fairly priced. One of the cushions had a very small cut in it, but Diane ordered me a new cushion immediately. Please reject some of the negative reviews.....they are very unfair. I hope to be doing business with this company again in the future.