16 Oct, 2018 → by ClaimboUser801698
Won’t Pay Return Shipping on Poor Quality Fabric
1
Displeased with this company’s quality of fleece and customer service. Ordered several adult footed pajamas, but felt the fabric was too scratchy, so I called the number as instructed on the packing slip to initiate the return process. When answering calls, customer representatives repeatedly did not identify themselves until advising of email instructing as to the address to return within 21 days items that were “never worn” and “free of hair”. On top of the near $20 I paid to have the order shipped to me, I was required to pay an ADDITIONAL $23 to return items with which I was dissatisfied. While I appreciate that the refund for the items minus shipping was promptly processed, I find nowhere on their site where reviews are welcomed. Poor customer service and business practice not to foot the bill to have inferior items returned. We will not be ordering from this company again.