24 Oct, 2019 → by ClaimboUser680363
Won’t pay for physical therapy.

1

I get 30 physical therapy visits per calendar year. Molina is denying the claim for my 20 visits. The reasons I’ve got is I’ve exceeded my limit. I haven’t. But also it says I have used 0 of my physical therapy benefits. Which is it? My PT office has been calling and Molina said it was missing a code. But then magically found the code and it was correct, but still denied. I have an over 3000 dollar bill that they should be paying. I’ve had Molina for over 5 years and it’s getting worse and worse. Preauthorization for everything and it takes weeks and weeks and often “gets lost”. The operators aren’t any help. Each time you call they tell you something different. I just want what I’m owed and what I pay my premiums for. They have even gone so far as to write letters that look like they’re from an attorney and call me to ask about my “auto accident or work accident” I needed PT for. I was never in an accident. They’re just trying not to pay.
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