Faulty Hisense Smart TV reported to Hisense Customer Service on 28th December 2017 as had sound but no picture. TV barely 12months old. Hisense referred to Tech1 for warranty service on 2nd January. 4 weeks passed before warranty service in home only to find parts replaced non functioning. TV taken with consent for further review in workshop to find TV irreparable. Referred back to Hisense who decided 30/1/18 TV to be replaced with brand new unit . Today 12/2/18 new TV Delivered almost 2weeks after decision to replace. This service from Hisense is absolutely woeful. This is almost 8 weeks since fault first reported and as compensation a full new 3 yr Warranty should be given for inconvenience caused and for for me having to continually chase this matter up