FillTilt is either a scam or they have really stupid people working there. I think it's both. I've opened this account a few months ago and made a $600 deposit which I lost. So I deposit a couple of time here and there. Then I started to win some money back, so I withdrew $100 dollars. That happened without problem, so I was happy. See I use their Quick Deposit, so they have my checking on record for deposit and withdrawal. I started to win a little bit more back, so I withdrew another $100. Okay. Now the third time, I withdrew $200 dollars and all of a sudden, I cannot log on to my account anymore!!! Then I get this email saying that my withdrawal was decline and suddenly Fulltilt wants me to prove who I am. Remember, I was using Quick Deposit, the same checking they have on my record and I haven't changed any personal information. So I reply back to their email asking them why they need a copy of my driver's license, bank statement etc... that they owe me $200. And you know what they said??? They asked me to email them on the email address I have on record in my account. Ehhh??? Fulltilt email me, I replied back TO their email WITH their email attached below and they tell me this is not the email they have on record for me???? So how the F*&% did they get my email to contact me?? I'm copying the email below for you guys to read and decide for yourself if Fulltilt is a scam or stupid or both. I only removed my own email address, name and moved the email in the order they were received and sent. Remember, I have deposited and withdraw using Quick Deposit linked to the same checking before I received this. And the worst part is: you don't know who's behind the website, do you? No face, no office... On Mon, Sep 6, 2010 at 1:43 PM, Full Tilt Poker - Support <[protected]@fulltiltpoker.com> wrote: Hello _____ We are contacting you in regards to your Full Tilt Poker account. For security reasons, we need to verify your identity. Please send clear scanned copies of the following items to [protected]@fulltiltpoker.com: 1) Photo ID: One of the following: valid driver's license, passport, or other government-issued ID that shows your date of birth and the date of issue or expiry. 2) Proof of Address (less than 60 days old): One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers. 3) Bank statement showing your name with Bank account ending ****____ which was recently used on Full Tilt Poker. If you bank online and do not receive paper statements, please send a screenshot of your online statement. Before sending copies of your documents, please ensure the following requirements are met: * Copies must be clear and legible (96 to 150 DPI or higher recommended for scanned copies). * The document needs to be a full page and complete (bill/pay stubs, folded papers, envelopes, and partial sections are unacceptable). * Bills must clearly display that company's letterhead or official logo. * Your address verification document must display the same name and address listed on your Full Tilt Poker account. * We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg, .jpeg) or PDF (.pdf) format. If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance. Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents. Once we process your documentation we will contact you with an update on the status of your account. Thank you for your cooperation. Regards, Carl Cashier Full Tilt Poker ---------------------------------------------------------------------- Please remember never to give out your password or enter account details over the Internet. Full Tilt Poker staff will never ask you for your password. For your security, always keep this information a secret. Learn, Chat, and Play with the Pros at Full Tilt Poker ---------------------------------------------------------------------- _________________________________________________________________________________ To Whom It May Concern: I do not know why you have suddenly decided that there's an issue with my account when I have made deposits and withdrawal on the same checking for the past few months without issue. Unless you have good reason or proof of suspicious activity (ie.. letter from my bank), I can only conclude you are trying to scam me of my identity and avoid from paying me my $200 dollars withdrawal request. I ask that you pay me back my $200 dollars, reinstate my account or provide a local branch location where I can speak to someone in person. Thank you. _________________________________________________________________________________ Full Tilt Poker - Support to me show details 3:03 PM (1 hour ago) Hello, Thank you for contacting Full Tilt Poker Support. For your security, we will only release your account information to the email address registered to your Full Tilt Poker account. Unfortunately, this email address does not match our records. Please contact us from the email address registered to your account, and we'll be happy to assist you from there. Thanks in advance for your cooperation, and we look forward to helping you. Regards, Elizabeth Cashier Full Tilt Poker ---------------------------------------------------------------------- Please remember never to give out your password or enter account details over the Internet. Full Tilt Poker staff will never ask you for your password. For your security, always keep this information a secret. Learn, Chat, and Play with the Pros at Full Tilt Poker