Absolutely awful. Cancelled in 2019. Was charged an auto renewal in 2020. No way to cancel or question online, despite what their FAQs claim. Sent an email on September 30, 2020, which was auto-acknowledged the same day, but still waiting for a further response. Now it's another year and another charge. My password has expired, so I sent a Password Reset request - still waiting. Sent another email and received their auto-acknowledgment, but still waiting for any real response. I have had my credit company block them. User's recommendation: Stay far away. Would be a zero starts rating if possible.