We signed up with wireless 65 and have had the exact same issues. I will add that it is impossible to move Craig into action. We have left texts, phone messages and email. Now his voice mailbox is full. I'm sure with other angry clients as well. I really need my number ported over and he is the only person that can do it. I'm guessing he is drowning in debt and has given up. I wish I could take legal action against the company but it leads back to him. Last time we did talk to Craig he said he no longer works for the business. When we call the business line...a woman is clicking away at a keyboard taking notes but...we have seen no action taken. Nightmare!!!