22 Jun, 2019 → by ClaimboUser300100
Windward Pointe 205

1

Checked into our beach condo last week. The air wasn’t working, no WiFi, over half the outlets didn’t work, no hot water, mold in the showers, and roaches on the back deck, RUDE owner. After checking in around 3:00pm, we noticed by 7:00pm the air was still on 76 degrees. Brought our kids in from the pool to shower and settle and there was no WiFi, no hot water and mold in the showers. We called the number located on the website and low and behold the owner Pat answered the phone. He was very condescending, dismissed all my issues then had the nerve to ask why it took so long to call. Well, we didn’t shower right away, we tried to give the air time to cool, and we weren’t in the condo using WiFi when we first arrived. Pat said someone would be over soon. Pat himself came and as I was showing him the mold in the shower he acted as if it was nothing until he used a towel to see for himself how bad the mold was. He asked if it would be a problem to have the cleaning people come the following morning and we had no problems with that. About 30minutes later, we got a text from Pat stating the cleaning crew was still working and they would be there shortly. The lady that came was very dressed up and I asked if they always worked this late and she said no, she was called in and had to drive an hour bc Pat stated we were upset and demanded someone come clean the shower ASAP which was a bold face lie. I have never been so disgusted staying in Orange Beach.
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