13 Jul, 2018 → by ClaimboUser35208
Will not service

I contacted this company because they were listed as a dealer from the Co. that made my fireplace (Kingsman). I bought my fireplace online, had it installed by a licensed plumber, but now need a regular service. Enchanted fireside told me they only service fireplaces they sell. when I told them they were listed as a dealer, they said they don't sell them, so they won't service it, but they are listed online as a seller listed by kingman. They were also listed on the NFI website which is the national fireplace institute, which listed them as certified for gas products , but yet they would not service my fireplace.. My opinion is they should be removed from those websites. I think it terrible, they stated they didn't sell this product because I didn't purchase there. "We are proud to provide exceptional fireplace repair and maintenance service to residents and businesses in the Worcester region" is a quote from THERE OWN WEBSITE.... This is definitely not good public relations.. Now I wouldn't purchase anything there myself!!!!
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