This is a reply I sent to an email I received from Ipage. To say that this is an "inconvenience" is saying it lightly. Do you think I paid you $400.00 for 'Custom Website Design Service' as a gift? (Like Merry Christmas?) Where I am from... "It is called THEFT!" (LIKE TO STEAL!) (Take without permission) For you to say that YOU (NOT ME) canceled the product and do NOT issue a refund. Is out regress to say the least!!! Maybe if you could look at the calendar you might see that December 21, 2012 is TWO days away. NOW I DEMAND A REFUND OF MY $399.00! Thank You, Gene Collier -----Original Message----- From: [protected]@ipage-inc.com [mailto:[protected]@ipage-inc.com] Sent: Wednesday, December 19, 2012 3:26 AM To: [protected]@verizon.net Subject: [P10433927000000000] customwoodsigns4youc / Refund Inquiry Hello, Thank you for contacting Support. We apologize for any inconvenience this may have caused you. I could see that you have been charged for the product 'Custom Website Design Service' for $399.00 on December 11, 2011. However, we have canceled the product 'Custom Website Design Service' on December 21, 2012. We do not issue refund towards the cancellation of the products. If you require any further assistance, please feel free to contact us. We are available 24x7. We are also available through chat at: http://www.ipage.com/chat . Sincerely, Melvin Smith Customer Support =============================================== I beg your pardon: From, http://www.ipage.com/controlpanel/BillingConsole/statement.bml?UserName=ipg. customwoodsigns4youc&RebillID=[protected] iPage Payment Receipt Username: customwoodsigns4youc Account Information: Gene Collier Inscribed Custom Wood Signs 6424 Burdock Drive Santa Fe, TX 77510 [protected] [protected]@verizon.net iPage 10 Corporate Dr Suite 300 Burlington, MA 01803 [protected] Reference # Item Original Amount Received Renewal Date Status as of 12/18/2012 Date Paid [protected] Custom Website Design Service $399.00 $399.00 12/11/2011 PAID 12/11/2011 Payment method: Credit Card (ending in 3580) This report reflects receipt/payment activity recorded by iPage on your behalf as of 12/18/2012 for the payment listed above. It does NOT reflect the status of any other payment. If you have questions about our billing policies, please review iPage's Terms of Service agreement or contact iPage Help Center (Toll free: [protected]). Thank you! Prepared 12/18/2012