I cancelled my internet and home phone service back in july after terrible internet service. I returned 2 modems to primus as instructed.in september, they proceeded to remove 124.67 from my bank account to pay for the modem. I called them, they said - "oh yes, you did return the modems. Sorry." my problem? They have still not returned the money. After several phone calls, I was told 2 - 4 months to get the money to me. "be patient"..."it is policy..." I am furious!! They will not let me speak to anyone above a customer service supervisor. I feel trapped and without answers... Primus sucks!!!