Update by user Mar 03, 2020 Please see the updated post I just wrote. Update by user Mar 03, 2020 Resolved. Wow. Believe it or not! I was promised a refund on 2/14/20. Of course, nothing happened. I contacted them the next week and they said I needed to wait 5-10 business days. I didn't. When I contacted them again, they said they couldn't refund my account because the transaction was so long ago! WHAT?!?! They offered to give me a gift card in the amount of $50 for whatever place I desired. I suggested Walmart. They said it would be there on 2/28/20. It arrived digitally into my PayPal account just before MIDNIGHT on that day! You can bet I went in and spent it right away on 2/29/20. And it worked. Thank God. However, I will never do business with them again. But to be fair - I wanted to post a resolution. Update by user Feb 03, 2020 2/3/20 - Well, I've been working with EJ Gift Cards now for over a year. The customer service is TERRIBLE and I still have not received a refund. I will now call them every day, email them every day, and fill out an online contact form every day. I cannot even believe they are still in business! Here's a copy of the letter I sent today:Order #-----ID #-----Date of purchase: 9/26/18Card number -------------------PIN: ----Dear EJ Gift Cards,I purchased this card for $42.50 (see above). It was worth $50.00 and was for American Airlines. I was unable to use it for the intended purchase and saved it. Please see below for the timeline:1/14/19 – verified at full balance7/23/19 – attempted to use and the American Airlines website says that it has been voided.7/23/19 - go to your website, fill out a contact form, fill out a claim form and send an email to your customer service.8/20/19 – sent you an email asking for a refund8/20/19 – I visit your website to fill out a contact form but your website has changed the status of my card to “claimed” but it wasn’t claimed by me. I think this means that you are looking into the problem but haven’t contacted me. I send you another email.9/12 – I fill out a contact form at your website plus send email. This email contains all the dates and information in great detail that I’ve already listed here.9/30/19 – I leave a voicemail at your customer service number10/4/19 – I leave you another voicemail10/7/19 – I leave another voicemail for you plus send two emails10/11/19 – two more emails sent to you10/11/19 – I leave you another voicemail11/1/19 – I leave you another voicemail11/2/19 – RESPONSE #1 FROM JOY YULA – “Hi Robyn, Let me look into this on Monday morning and get back to you.”11/3/19 – I send an email to Joy Yula.11/4/19 – I send an email to Joy Yula, and two other emails.11/6/19 – RESPONSE #2 FROM JOY YULA – “Hi Robyn, I’ll give you an update before end of day today.”11/7/19 – I send an email to Joy Yula, and two other emails.11/7/19 – RESPONSE #3 FROM JOY YULA – “Hi Robyn, I did ask about your order and found out that your card was rejected. We don’t accept this card at this time.”11/7/19 – I write to Joy Yula asking her what she means - ? I asked that, if you no longer accept gift cards from American Airlines that I’d like the refund in another way. I was completely confused by the above message.11/8/19 – RESPONSE #4 FROM JOY YULA – “Hi Robyn, did you ever file a claim with us? I just realized that we may have had a miscommunication.”11/8/19 – I immediately write an email to Joy Yula telling her that I did so months ago and refer her to our three (yes, THREE) separate email threads.11/11/19 – three emails sent by me again – one to Joy Yula11/13/19 – three emails sent by me again – one to Joy Yula11/13/19 – RESPONSE #5 FROM JOY YULA – “What is your claim ID?”11/13/19 – I email Joy Yula with my claim ID number #587****/18/19 – three emails sent by me again – one to Joy Yula11/19/19 – RESPONSE #6 FROM JOY YULA – “Hi Robyn, Your refund was sent out on 15 November. Please allow 7-10 days before it reflects in your account.”11/19/19- I write an email of thanks to Joy Yula.11/27/19 – nothing has been credited and I send three emails to you again – one to Joy Yula11/30/19 – three more emails – one to Joy Yula – again11/30/19 – RESPONSE #7 FROM JOY YULA – “Hi Robyn, Your refund was processed on 11/15. I’ll double check with the concerned department and get back to you.”11/30/19 – I write an email thanking her again12/2/19 – three emails sent by me again – one to Joy Yula12/5/19 – three emails sent by me again – one to Joy Yula12/6/19 – RESPONSE #8 FROM JOY YULA – “Hi Robyn, I have no idea what ‘s going on. Let me check with the concerned department.”12/10/19 – three emails sent by me again – one to Joy Yula12/12/19 – another email sent to Joy Yula12/15/19 – voicemail left at your customer service department2/3/20 – well, that brings us to today. Here we are again! I’m cutting and pasting this into a new email, plus I’ll try to submit in your contact form online. Plus I’ll be calling your customer service department. WHERE IS MY PROMISED REFUND??? Update by user Nov 27, 2019 11/27/19 - After emailing and calling DAILY for a couple weeks, I began to receive some personalized email responses. I finally had a chance to communicate - I think - with someone named Joy Yula. On 11/19/19, she wrote and said that a full refund had been credited to my account on 11/15/19 and to allow up to 11/25/19 for it to post. So I stopped communicating, thanked her, and waited. Guess what? It never posted. Like I'm surprised.... Let the emails begin AGAIN!!! Update by user Nov 01, 2019 11/1/19 - I've left more than a dozen voicemail messages at their customer service department over the past month. I've also sent multiple emails and ABSOLUTELY NO RESPONSE!! Original review posted by user Oct 11, 2019 I purchased an American Airlines card worth $50 for which I paid $42.50. When I verified the balance upon receipt, it was there. Three months later, it was still there (I verified myself). I went to use it and it was gone! I filled out all the appropriate forms (claim form, customer service form) at the website plus emailed them with details. I was told it was being looked into. The next week, I checked again and it was zeroed out. I wrote to ask what was going on. No response. I was then prevented from filling out a claim form because my original order number was now "resolved" and I couldn't write without it! I've called and emailed almost daily for two weeks. No response!!