25 Oct, 2012 → by ClaimboUser349328
Will not issue promised refund
This company has promised a refund of $375.00 for weeks now and they keep saying they don't have enough funds to pay us. We want our refund now. This company has promised a refund for multiple errors one of their employees did on our a/c. This employee sold us an a/c independently (under the table) 2 years ago. He gave us a 4 year warranty on the unit. We had contacted him (Jason) on multiple occasions because the unit was not working. He told us there was a leak inside and it would cost us between 1200.00 and 1400.00 to replace the part depending on the price of copper that day or he could come out every couple months and refill the freon at 88.00 a pop because the problem wasn't his. We were appauled. We contacted a different a/c guy who inspected both the indoor and outdoor unit. The inside unit was fine but the outdoor unit which is under warranty had multiple leaks (which were suppose to be covered under warranty). We had this guy fix the problems for 287.00 plus the varios times he filled the freon. We contacted Jason's company, same day service multiple times by email before getting a response. They promised us a refund for the $375.00 total for the mistakes that Jason had made. We have been waiting for weeks for this money and when we contact them (Sherry is who we have been talking with) she tells us that the check will be in the mail tomorrow or by the end of the week. It has been weeks and still no money. More lately she has been telling us now that they don't have the money to cover the check. Any business has 375.00 to refund a person who was promised a refund. Today 8/10/12 we received 1 payment from Same Day Service in the amount of $100.00. They still owe us $275.00. It is now 10/25/12 and they still have not refunded the rest of our money. This complaint has been turned into the BBB as well as the Attorney General's Office. Neither state they can help. I AM A SINGLE MOM WHO NEEDS HER MONEY BACK AND WHY THIS COMPANY REFUSES TO DO SO IS DISGUSTING. THEIR WEBSITE EVEN STATES THEY OFFER A FULL REFUND GUARANTEE!!!!