I have contacted 23and me on numerous occasions regarding their defect login via google. Tried different browsers, clearing cookies etc. Only get nonsens answers like 'click on the Log in with google button and provide your password' even though i provide info that is does not work. This has gone for a few months. I don't think they want me to be able to login after results are in, they would rather have me pay to get it in book form. User's recommendation: Don't waste your money.