23 Jul, 2019 → by ClaimboUser304435
Will NEVER stay with this company again…
1
Reservations were made for a group at one location (Broad St) - they told me they were under renovation and needed to switch us to VA Center Commons location. We ended up only having 2 families come into town needing a room. The one family called to state they were having difficulties and wouldn't be there on Friday but would be there on Saturday. When they arrived, their reservations had been cancelled. No other locations had rooms available (?) so they had to drive back to NC (with a baby)! The second family got in their room, but found mildew and mold on the hand towels and towels! I stay in multiple hotel chains and I'm a rewards customer -- We will NEVER stay at another Candlewood Suites location!!! Travelers Beware!!