Material arrived at destination terminal Wednesday, to be delivered Thursday. Never showed up Thursday. Called Friday to get ETA, was told they are busy and a week behind. Why was there no update on status then? Was then never called back Friday as to an update. Called Monday to see if I could pick up, was told it was on a trailer and they would see if they could get it off. 5 hours later no calls. Went up there to get an answer and everyone sitting around doodling. Was then given the worse customer experience I’ve ever received. Still no answers but said they would try to check on it in 45 minutes. Will never ship with them again and don’t recommend anyone else do to so.