To whom it may concern: I had always purchased wigs with especiallyyours, however, this time we purchased it and it was the not the wig we ordered. We still had the old wig with the same colour and size and the one that came was not the same. This is what we sent: To whom it may concern: I would like to know if you have received the wig back yet as noted above?  if so, please reply as to whether or not we get our monies back or you will send a replacement? Please reply, On wednesday, september 21, wrote: To whom it may concern: I had contacted you back with all of the information concerning the wig below.  here it is: H-222vivica fox-fs1b/30 average Customer order #e2998339 To whom it may concern: We had send everything back as we were told. The sheet that came with the wig was included in the box. That shows the customer number, name, address, item number, colour Tracking number: [protected] Call canada post: [protected] Online: www.postscanada.ca Mailed august 29 time: 02:09:28 U. S. Tri 133529-paid $14.53 Delivery confirmation: g5 surcharge Delivered 9/19/2017 This is the customer order #e299833900015 Customer number  [protected] This information was sent on september 19th. Please reply, This has been ongoing since august and we are still waiting.