We had just received the furniture. I got in the recliner and started to go in the recline position. It hung up and I pushed back and it snapped. I am not a big guy. 5'7" 180lbs. Matter of fact I believe because I am not a tall person is the reason I had to put more effort in going into the reclining position. The only thing I am having a hard time understanding is. The furniture arrived Feb 28th. I called my sales person right then. The contacted us March 1st. But can't make it out until March 22nd. So I am thinking do they have that many repairs or Replacements they can't make it until the 22nd? If so did I make the wrong decision in going to Front room Furnishings? So what I did read in the reviews about them taking their time is true so far.