2 Feb, 2019 → by ClaimboUser748920
Why lie?
2
So purchased a heavy duty LB7 return bolt. Came after a dry install to see fit. I was ready to do the actual installation. Well that wasn’t the case as the bolt stripped out at around 5 ft lbs. Now the return line bolts must be torqued to 12 ft lbs or it will leak. So I called on Tuesday to start the return process, I sent them pictures of the issue and calibration prints for the torque wrench used to ensure it was calibrated properly. Yea what a joke I had to call everyday which I was repeatedly told their warehouse is looking into it. I call bs if your warehouse is that slow you might need to get some new employees to work it. Well Friday I speak with Chris who states he will overnight my bolt so I can receive it on Saturday. I said great and end the call. Problem is I recieved no tracking information and the status online says shipping pending. I have now had to get a rental car so I can work next week since I have had to miss three days already due to their awful customer service. But you know no one is going to reimburse me for my losses. I work for a diesel performance shop but I will promise this to alligator performance WE WILL NEVER USE OR RECOMMEND YOU TO ANY OF OUR CUSTOMERS. Enjoy the loss of easy money idiots