I don't think I have ever had a good experience with Aetna. Just another way students this generation are getting screwed. Aside from having to waive in and out every single semester (even though insurance is supposed to be automatic, since it is MANDATORY if you are a registered student), I even pay the extra premiums for extra summer coverage (which are not automatic). Well it was impossible to waive into summer coverage- and you have to wait for someone to actually contact you and fax you the form. When it finally does happen, it ends on Aug. 14- where your fall coverage should theoretically pick up with your semester. Well, in America, the motto is "just don't get sick." I had to go to urgent care. I was hit with the surprise that I didn't have insurance upon checkout? That's $105 out of pocket. When I went home to call the Aetna hotline, they had no idea why I was not covered since I did not waive out and had just come out of extra summer coverage. Not only could they not solve the problem before I had to pick up my Rx, but I was told they had to submit a request just to FIGURE OUT what the *** was wrong with my coverage! I was told someone would call me back. Days later, that NEVER happened- per usual. Not only could I not be covered for insurance that I paid for, but I was told that I should just wait "1-2biz days" to get my antibiotics and healthcare. They couldn't care less it was a time-sensitive health situation. So I also had to pay for my antibiotics out of pocket. This is the state of students and healthcare everyone. Even those that pay for the privatized version.