1 Jan, 2018 → by ClaimboUser704858
White screen, replacement unit
2
I purchased a TomTom XXL540S GPS at the end of March, 2010. In February of 2011, I turned the unit on and got a white screen. I couldn't do anything with it, even after trying to reset it by holding the power button on for over a minute. I contacted TomTom customer support and we went through a series of procedures in an attempt to update the software installed in the unit. After 1 1/2 hours of futile attempts, the support tech told me to ship the unit back to TomTom for replacement. I received a replacement unit approximately 1 1/2 weeks later. When I connected the replacement unit to my computer to get the latest software and map updates, I got an error message stating that there was an issue with the application version installed on my unit. I called TomTom support once again. I spent over 2 hours on the phone with a support tech, trying to update the application software in the replacement unit. Guess what? The support tech finally gave up after several attempts (at least 4) to install a new application in the unit. He told me to ship the replacement unit back to TomTom for another replacement! I told him that I would but if the second replacement unit didn't work, I wanted a complete refund of my money. Not another replacement. I wasted 3 1/2 hours of my time trying to fix their junk GPS units plus $15 bucks for shipping the original unit back to them. I told them that they were paying for shipping the replacement unit back and they agreed. I am not happy at all with my experience with TomTom GPS units and will NEVER purchase another one!!