This washer is 17 years old. The technician assigned to the repair estimate for repair is over $500.00 including fee and taxes. After ten days Choice approved this repair, over $500.00 for a 17 year old appliance. I contacted Choice right after my notification of approval to repair in 10 days (which is another 10 days to get the parts to repair, if in stock) that rather than make this repair to give allowance on the repair, apply the funds to a new washer and my tenant can have a new washer tomorrow. Choice customer service refused to act in the best interest of their own company and to the detriment of their customer and my tenant. The stupidity within this company astounds me as to the frivolous decisions the representatives make at every level. Any representative knows this machine will most likely fail again due to its age, but on the other hand a new machine allowance will not have a claim during the policy period of coverage. Why an employee refuses to be a good employee who cares about their company and their customer I don't know. If I were the owner or new CEO I would fire all of the numerous incompetent employees and other rude staff who handled this whole claim!!! Claim #: [protected], Policy #: [protected]