27 Feb, 2021 → by ClaimboUser897622
Wheres the 24/7 available sUPPORT

VS promises customer support is available 24/7 thru online chat, except its not currently working. Let me say this, ive learned years ago not to spend money with online retailers that make you track down customer service with limited hours of availability, calling a number no one answers or placed on hold til u hang up and call back. Its not okay with me that its past 4am, i wanna be asleep right now, and i would be if the live chat would work. I clicked on live chat. Nothing happened. Double clicked. Still nothing. Went to FAQ and typed my question in search bar. I asked how to modify a shipping address on an order i just placed. Answer says, contact customer service thru live chat 24/7 or by calling the number listed. Ofcoarse the number says to call back during normal business hours. Its ridiculous. My order has been processed for a good hour n a half and still, im trying to request help. All i can do is hope someone reads this and is able to intervien before its shipped. Do u realize how much anxiety is brought on Knowing theirs a possibility i could lose $75 and never recieve my order. If i really fall asleep right now, by morning all this will be in the back of my mind. Ill forget to call Support and it probably wont hit me til its to damn late. Im so disappointed. Today was the first time in 3 years ive shopped here and im regretting it now.. I spent $250 in store, in exchange for bad information leading to the possible loss of my purchase costing $75, ridiculous amount of anxiety, 4 hours of sleep missed while stressing.....oh and the 2 bras with 5 panties. Its false advertising to claim customee service is offered 24/7 on your site. Its simply not tru. My old address of 2406 joan ave lot 4 panama city fl 32408 needs to be modified to my new address*** 211 Airport Rd Panama City Florida 32405****..... That is the correct shipping AND BILLING address. User's recommendation: Do not shop online with places thatke contacting customer service.
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