I had a problem with a 1 year old Troy BIlt I bought from Lowe's. They obviously contracted BTTW to get the work done. Bad idea. Wen the 12 year old came to pick it up, he go stuck in my front yard, tearing up the grass. My wife had to help him get his truck out. He didn't have her sign any paperwork, and didn't let us know where the mower was going. We were told 2 weeks MAX, and we'd have the mower back. Fast forward 4 weeks. No mower. No word! FInally I launch an offensive and call a bunch of people and finally get some answers: Back order. A part is on back order. Ok, I get that. Unfortunately, I have had to pay someone to mow my 3 acres twice in the last 4 weeks, putting me $150 out of pocket. Finally, this harpy named Jo Smithfield calls and tells me 'If you want to complain, complain to Troy-BIlt' and basically reams me out in a 3 minute voice mail tirade about how I'M being unreasonable. . . . . . She's a nasty, nasty person. I'll just fix the damned thing myself next time.