Christmas 2018...I went through the Plow & Hearth website directly. I ordered and paid for an e-gift card to be delivered to my sister via email. She never received it; she checked spam and junk folders...no email from Plow & Hearth. I called P&H customer service; first the lady said that they had no record of this transaction, even when I gave her the confirmation # from the confirmation email that I got from P&H. She switched back and forth (let me check on this...will you hold?) for a good 15-20 minutes. Did she check her spam and junk folders? Yes Are you sure this is her correct email address? Yes Have her check it again tomorrow and see if it shows up. End result: lady says "our customer service team will check on it and see what happened to it". I contacted my credit card company; they temporarily credited my account, but then reapplied the amount once the dispute was reported to P&H. Apparently, now I have to wait for P&H to respond to the disputed charge and in the meantime, that $ amount is added to my balance. POOR accountability and BAD customer service.